Technology Analyst/ Production Support

Position:

Lead Customer Experience Office / Customer Experience Manager Central Systems – /Project Manager

Technology – 6a

 

Role:

In the role of Lead Customer Experience Office / Customer Experience Manager Central Systems you will interface with key stakeholders and apply your technical proficiency across different stages of the Solution Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design.

You will play an important role in finding IT solutions for the customer(s).

In addition, you will be the customer's first point of contact for all matters related to this customer relationship

You will be part of a learning culture where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

 

Responsibilities:

  • Develop a deep knowledge of the business partner’s business unit and create a bridge between IT and business
  • Understand business requirements and convert that to IT deliverables and drive the business priorities with the IT teams
  • Track and communicate the IT outcomes and IT metrics related to the business units.  
  • Responsible for delivering the customer experience metrics to the business unit.
  • Ensure project and initiative progress, including consistent and effective communication. This includes managing escalation and avoiding risk.
  • Educate business about IT processes, roles, and capabilities.
  • Establish communication processes and channels between business and IT
  • Measure and communicate business value realized with the business stakeholders on a periodic basis.
  • Handling stakeholders’ complaints and escalations and work closely with delivery to fix customer issues

Required:

  • A completed, technical degree in the field of telecommunications, computer science or comparable.
  • Very good experience from a manufacturing industry in the interfaces between production & IT
  • 5+ years experience in the automotive and manufacturing industry
  • At least 7 years of professional experience in the technical environment, as well as experience in leading teams or managing larger project teams, ideally already in an international environment
  • Good knowledge of relevant IT standards such as TMF(?), eTOM, ITIL and knowledge of agile development methods (Design Thinking, Scrum)
  • Experience in the areas of artificial intelligence, AI - text mining, natural language processing, machine learning, neural networks, etc.
  • Very good interpersonal skills to be able to take the customer along on the technology journey
  • Willingness to travel and enjoy dealing with other cultures
  • Very good written and spoken English skills

Preferred:

PLEASE FILL – bullet points ideally

 

Personal

Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:

  • High analytical skills
  • A high degree of initiative and flexibility
  • High customer orientation
  • High quality awareness
  • Excellent verbal and written communication skills

 

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