Sr. Desktop Support Engineer

Aufgaben, Kompetenzen und Verantwortung

Role: Sr. Desktop Support Engineer

Location: Frankfurt, Germany- Hybrid
Employment Type: Long-term contract
Language: German & English

 

Requirements:

  • Proven experience as a Senior Desktop Engineer troubleshooting complex technical problems
  • Proven excellence in customer service, interpersonal and customer-facing skills
  • Strong listening and problem-solving skills
  • Provides prompt, clear, and ongoing communication with end users to define clear expectations
  • Experience troubleshooting conference rooms, Zoom/ Teams conferencing issues, telephony systems, messaging platforms and collaboration tools
  • Experience troubleshooting issues with Windows 10, Active Directory, DNS, DHCP
  • Experience with VDI, virtual desktops, imaging workstations, deploying, and troubleshooting break/ fix hardware and peripherals
  • Troubleshooting mobility issues related to MDM, MFA, mobile devices, VPN, laptops, and remote connectivity
  • Fluency with Microsoft Office and strong troubleshooting knowledge; O365/ Azure a plus
  • Experience working with a service management system (ServiceNow, Remedy, Jira, etc.)
  • Ability to diagnose and resolve technical issues and eliminate repetitive issues both on-site and remotely quickly and effectively
  • End user-focused, excellent communication skills, and best-in-class customer support Certifications Preferred

 

Follow us on social Media