IT Support Specialist

About the role

Role: IT Support Specialist

Contract Type: Full-time

Duration: Permanent

Location: Stuttgart, Germany

German and English language skills are required

 

Responsibilities:

  • As a Support Analyst, you will provide L2 and L3 level support for the production environment. This will give you the exceptional opportunity to take responsibility for the central operation of production-critical IT systems and server platforms in international plants
  • Collect and document the necessary information during business incidents
  • Resolve critical incidents or escalate them if necessary
  • Close contact with the Level 3 support team for prioritisation and escalations
  • You also become a central part of the problem management. Server administration activities, performing database backups and handling recovery issues are also part of your duties
  • Proactively monitoring the network, devices, operating systems and application software within such a production-critical business environment requires a 24/7 shift model

6+ years of hands-on experience in one of the following areas:

  • Windows & Linux Server Administration
  • High awareness of ITIL processes (incident, change and problem management)
  • Desirable: Knowledge of networks, firewalls and domains; SAP, databases, applications, storage, backups, other Linux variants are additional bonuses
  • shift system (6 days mornings – 4 days off – 6 days late- 4 days off – 6 days night -4 days off - …)

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